Japanese Pass Support

 Japanese Pass – Support Center


Welcome to Japanese Pass! If you experience any issues, have feature suggestions, please review the Frequently Asked Questions below. If you still need help, contact us and we will reply within 3 business days.


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Contact Information

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Support Email: less.is.more20250521@gmail.com

Business Hours: Monday – Friday, 09:00 – 18:00 (GMT+8)


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Frequently Asked Questions (FAQ)

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1. I purchased a subscription but premium features are still locked.

   • The account with premium features unlocked is the account logged in in the app, instead of the account in Google Play or App Store.  

   • Restart the app.  

   • If the issue persists, email support with a screenshot of your receipt or your order number.


2. How do I cancel or manage my subscription?

   • iOS: Settings → Apple ID → Subscriptions → Japanese Pass → Cancel Subscription.  

   • Android: Google Play → Profile → Payments & Subscriptions → Subscriptions → Japanese Learning → Cancel.


3. There is no sound or audio playback doesn’t work.

   • Verify your device is not in silent mode and the volume is turned up.  

   • If using Bluetooth earbuds, try reconnecting them and reopening the app.



4. Still need help?

   Email us and include:  

   • Your User ID (found in the Settings page)  

   • Device model and OS version  

   • App version (bottom of Settings page)  

   • A description of the issue and relevant screenshots


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