WhatsApp Export Manager Support

WhatsApp Export Manager – Support Center

Welcome to WhatsApp Export Manager! If you experience any issues, have feature suggestions, or need help importing your WhatsApp chats, please review the Frequently Asked Questions below. If you still need help, contact us and we will reply within 3 business days.

📧 Contact Information

Support Email: less.is.more20250521@gmail.com

Business Hours: Monday – Friday, 09:00 – 18:00 (GMT+8)

❓ Frequently Asked Questions (FAQ)

1. How do I export my WhatsApp chat history?

iOS:

  • Open WhatsApp and go to the chat you want to export.
  • Tap the contact/group name at the top → Scroll down and tap Export Chat.
  • Choose Attach Media or Without Media.
  • Select Save to Files and save the .zip file.

Android:

  • Open WhatsApp and go to the chat you want to export.
  • Tap the three dots (⋮) at the top right → More → Export Chat.
  • Choose to include or exclude media, then save the file.

📘 For detailed instructions, tap "View How to Export" on the app's home screen.

2. The app says "Cannot parse file" or import fails.

  • Suggested actions:
    1. Set your device or WhatsApp language to 'English'
    2. Set time format to '24-hour'
    3. Re-export chat history from WhatsApp
    4. Make sure the ZIP file contains a .txt text file
    5. Try importing again
    If the above steps don't work, please contact us at less.is.more20250521@gmail.com. If you don't mind privacy concerns, you can send a few lines from the txt file that contain some media. If you prefer privacy, create a new group, send some media, export the conversation, then share it with us.

3. Media files (photos, videos, audio) are not showing or won't play.

  • Ensure you downloaded the Media when exporting from WhatsApp.
  • If you imported a .txt file only (without a .zip), media files won't be available.
  • Check that your device has sufficient storage space.
  • For audio issues, ensure your device is not in silent mode and volume is turned up.

4. I purchased a premium subscription but ads still appear.

  • Restart the app completely (force close and reopen).
  • Go to the Premium screen (crown icon on home screen) and tap Restore Purchase.
  • Ensure you're logged into the same Apple ID or Google account used for the purchase.

5. How do I cancel or manage my subscription?

iOS:

  • Go to Settings → Tap your Apple ID at the top → Subscriptions.
  • Find WhatsApp Export Manager and tap Cancel Subscription.

Android:

  • Open Google Play Store → Tap your profile icon → Payments & Subscriptions → Subscriptions.
  • Find WhatsApp Export Manager and tap Cancel.

6. How do I change the app language?

  • On the home screen, tap the language icon (globe) in the top right corner.
  • Select your preferred language from the list.
  • The app supports 20+ languages including English, Chinese, Spanish, French, German, Arabic, Hindi, and more.

7. Can I search messages within an imported chat?

  • Yes! Open the chat and tap the search icon (magnifying glass) at the top.
  • Type your search term to find specific messages instantly.

8. Is my data secure? Where are my chats stored?

  • All your imported chats are stored locally on your device only.
  • We do not upload, sync, or access your chat data to any server.
  • Your privacy is fully protected—your data never leaves your device.

9. How do I delete an imported chat?

  • Go to the Chats List screen.
  • Swipe left on the chat you want to delete and tap Delete.
  • Or tap and hold the chat to select it, then tap the delete icon.

10. Still need help?

Email us at less.is.more20250521@gmail.com

© 2025 Less Is More. All rights reserved.

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